Baylan – Exchange, Cancellation & Refund Policy
At Baylan, we are committed to providing you with premium handcrafted products and a smooth post-purchase experience. Please review our policies carefully before placing your order.
Exchange Policy
Product Accuracy & Quality Checks
All Baylan products undergo multi-layer quality checks before dispatch to ensure accuracy and pristine condition upon delivery. Our product listings are crafted to reflect precise details of each item.
Exchange Eligibility
Available for Domestic Orders Only: Exchanges are only accepted for deliveries within India.
Product Condition: Items must be unused, unwashed, and unworn, returned with original packaging and tags intact.
Non-Exchangeable Categories:
Bags, home decor, and jewelry are non-exchangeable, unless found defective.
We do not accept exchanges due to:
Slight color differences
Fabric/material variations inherent to handcrafted products
Exchange Process
Request Submission:
Contact us within 24–48 hours of delivery at
📧 support@baylan.com
(update with actual email) or call our customer care.
Alternatively, submit an exchange request via our website.
Processing Fee:
A ₹300 processing fee per product is applicable for exchanges.
Kindly share the payment confirmation screenshot via email.
Direct Shipping (Optional):
If you'd like to send the item yourself:
Our team will share the return address.
Share courier details (AWB number, courier company, and POD) post-dispatch.
Use reliable courier services. Baylan is not liable for lost shipments.
Reverse Pickup (Optional):
Once your processing fee is confirmed, we can arrange a reverse pickup.
Inspection & Dispatch:
Once we receive and inspect the returned item, the new size will be dispatched within 7–10 working days.
Only one exchange is allowed per order.
If the requested size is unavailable, a credit note will be issued for the item's full value, valid for 90 days.
Cancellation Policy
Customer Cancellations
Prepaid Orders Only: Since we do not offer COD, only prepaid orders are eligible.
Timeframe: Orders can be cancelled within 24 hours of placement.
Options:
Choose a replacement item of equal value.
Or request a credit note, valid for 90 days.
How to Cancel:
📧 Email: support@baylan.com
📞 Call our support team (Mon–Sat, 10:00 AM to 6:30 PM)
Baylan Cancellations
We reserve the right to cancel orders due to:
Unavailability of raw materials
Incorrect product listings
Fraudulent order detection
If your order is cancelled by us:
A full refund will be issued to your original payment method
You’ll be notified via email
Cancellation Charges
Cancellations of prepaid orders after placement will incur a 2–3% deduction to cover payment gateway fees.
Refund Policy
No Returns or Refunds: We do not accept returns or issue refunds once the product is sold and delivered.
Sale Items: Items marked as ‘Sale’ are strictly non-returnable and non-exchangeable.
Credit Note Validity
Credit notes issued for cancellations or exchanges are:
Valid for 90 days from the date of issue
Usable for a one-time purchase on the official Baylan website only
If you have questions or need support, please contact our Customer Care Team — we’re here to help make your Baylan experience exceptional.